FAQ

Shipping and Delivery

How do I get free shipping?

Orders over $75 USD receive free shipping.

What's the shipping time?

Total time = Order processing + Shipping time
Order processing: 1-2 business days
Shipping methods:
Economy = 4-8 business days
Standard = 2-5 business days
Express = 2-3 business days
International = 10-30 business days

How do I track my package?

You can track your package using the tracking number in your confirmation e-mail. Also, you can use the Shop app.

Do you ship worldwide?

We are happy to ship packages internationally, including in Canada, Mexico, Australia and overseas. All international sales are FINAL SALES.

Where do you ship from?

USA orders ship from the USA! International orders may be re-routed to the nearest print provider to reduce shipping time.

Refuse delivery?

Any refused delivery may be subject to additional fees or a restocking fee. We recommend contacting us prior to refusing the delivery to avoid additional charges.

Payment and Ordering

Where is my order information?

As soon as you place your order, you’ll get an order confirmation to the email address you entered with the rest of your details. If for some reason you don’t receive one, make sure to check your spam / junk emails or double check you entered your email address properly. If you haven’t received it after 24 hours, please contact Stitch Squad Co support.

What payment do you accept?

We accept:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Google Pay
  • Meta Pay
  • Shop Pay
  • Diners club
  • Bancontact
  • iDEAL

Why was my payment declined?

If your credit card is declined there may be a few reasons:

  • the card has insufficient funds available
  • you entered the wrong CSV security code, the card is expired, you entered the wrong billing information, the card does not allow internet purchases (card not present purchases), etc.

Call your issuing bank for more information on why the card might be declining.

Solutions: Try a different credit card or try using PayPal as your checkout method.

Return & exchanges?

If your order has a problem, contact us by email through the contact page. DO NOT ship back products without authorization through the return process. We can resolve all issues with you quickly and with personal attention.

  • Received defective product?
  • Received the wrong product?
Solution: We replace it!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
If you receive your product from us with these issues, please hold the product and all Packaging. With your cooperation and photo documentation of your package and item(s) we will investigate, offer a solution and ship out any replacements needed.

 

What items are returnable?
  • Incorrect, damaged, or defective items are eligible for a full refund.
  • Within 30 days of the order date.
  • In the original packaging.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Start A Return

To start a return, you can contact us at info@stitchsquadco.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at  info@stitchsquadco.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
  • Custom products (such as special orders or personalized items)
  • Sale items

Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

  • The buyer is responsible for the return/exchange shipping cost.
European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@stitchsquadco.com.

 

What sizes and colors do you offer?

Each listing has chosen product colors to fit the specific design. Please view the color chart at the end of each listing's photos for more details.

We offer size S-3XL on all of our offerings.